Supplied by: Bold Trust Trading as Duo Create ("Düo Create", "we", "us"), ABN 15 193 386 258.

TERMS OF BUSINESS
These terms apply to every contract for the supply of goods and services by Düo Create unless otherwise agreed in writing. By accepting a Düo Create quote, you agree to these terms in full.

1. Definitions

• Client / you — the person or entity that accepts a Quote.

• Quote — the written proposal or estimate we issue describing the services, deliverables, fees, and any project-specific terms.

• Services — the work described in the accepted Quote.

• Deliverables — the finished materials we provide under the Quote.

• Working Files — editable source files (e.g. InDesign, Illustrator, Photoshop, or equivalent).

2. Acceptance & precedence
Accepting a Quote (in writing or by instructing us to begin) forms a binding agreement on these terms. Where a Quote contains project-specific terms that differ from these terms, the Quote prevails for that engagement. These terms otherwise apply in full.

3. Scope of Services
We deliver only the Services described in the accepted Quote. Anything not expressly included is out-of-scope (see clause 4). We may decline requests outside the agreed scope.

4. Out-of-scope work & variations
Where you request work outside the agreed scope, we will notify you by email and either decline it or quote it at our applicable hourly rate. Variations to a Quote must be agreed in writing by both parties before that work begins. We ask that you confirm within 2 business days of our notification so timelines are not affected; where a response is delayed, any resulting impact on the schedule is not our responsibility.

5. Quotes & fees
All fees are exclusive of GST, which will be added at the applicable rate. Quotes are valid for 30 days, unless stated otherwise, and are based on the information available at the time of quoting.

6. Payment terms

• New/irregular clients: 50% of the quoted total is due before work commences, 25% at the agreed progress milestone (or at week four from commencement of works), and the remaining 25% on completion. Work does not begin until the deposit invoice is paid.

• Monthly clients: payable within 7-14 days of the invoice date, as agreed. One-off projects are payable within 7 days of the invoice date.

• No purchase order: any engagement without a client-issued purchase order defaults to the new-client payment structure above, regardless of prior relationship.
   

7. Late payment & work suspension
If an invoice is not paid by its due date, we may suspend all new work, new campaign launches, and delivery of new Deliverables until the outstanding amount is paid in full. Live campaigns already running will not be paused unless the invoice remains unpaid for more than 14 days. We accept no liability for any loss or missed opportunity resulting from work suspended under this clause. 

8. Revisions
Each Quote states the number of revision rounds included for that project. As a standard guide, standard projects include up to three (3) rounds and larger, multi-deliverable projects include up to five (5) rounds. A "round" means one consolidated set of collated feedback provided by the Client at each review stage; piecemeal or successive feedback on the same stage may be treated as additional rounds. Revisions beyond the included number are out-of-scope and billed at our applicable rate.

9. No-Charge Minor Edits

• Campaign collateral: For the life of an active campaign — as defined in your Quote, or ending on its stated close, launch, or event date, capped at 12 months from the campaign's start — we don't charge for minor corrections to your collateral and digital assets: fixing a price, date, or contact detail, or a small wording tweak. This doesn't cover new copy, new layouts, additional assets, or anything needing a fresh design pass — that's quoted as new work. Once the campaign period ends, or 12 months have passed, whichever comes first, further edits are quoted as new work.

 

• Website hosting: where we host your site, the annual hosting fee includes 12 months of support, testing, and minor changes to both the frontend (text, images, basic UI/UX) and backend (SEO settings, plugin connections, technical settings).

 

• “Minor” means small updates that don't need net-new design, build, or strategy work. Larger changes — new pages, redesigns, added functionality — are quoted separately.

10. Timelines
We will always endeavour to meet agreed deadlines. Timelines depend on studio capacity, supplier lead times, and the speed of your responses — prompt feedback is what keeps projects on track. Turnaround times commence from receipt of all files and information required for the project. We may adjust timelines where necessary and will give prior written notice when we do.

11. Client responsibilities & supplied content
You are responsible for providing timely feedback, approvals, and access, and for the accuracy of all content, data, and materials you supply — including property prices, measurements, floor plans, agent details, and imagery. Once you approve a proof, we accept no liability for errors in client-supplied information or in the approved proof. You indemnify us against any claim arising from inaccurate or infringing content you supply.

12. Third-party materials & licences
Some projects require third-party materials — stock imagery or video, fonts, plugins, print, or specialist suppliers. Unless the Quote states otherwise, the cost of these is payable by you (either billed through us or arranged directly), and any licence transfers to you only on the terms and for the uses permitted by the relevant licensor. You warrant that any materials you supply to us do not infringe any third party's rights.

13. Working Files
We do not provide Working Files as standard — they contain our proprietary methods and intellectual property. If Working Files are required, this must be agreed in writing before work commences and will be priced accordingly. 

14. Tools & technology
We use industry-standard tools and best practices across all work, which may include AI-assisted tools for imagery, strategy, research, content, and creative development.

15. Intellectual property
We retain ownership of all intellectual property in the Deliverables until the relevant invoice is paid in full. On full payment, we grant you a royalty-free, perpetual licence to use the completed Deliverables for the purposes for which they were created. Pre-existing materials and Working Files are excluded unless separately agreed in writing.

16. Portfolio & awards
We may feature completed work in our portfolio, case studies, and industry award submissions. If you would prefer your project remain private, please request this in writing before work commences.

17. Confidentiality & privacy
Both parties agree to keep the other's confidential information strictly private and not to disclose it without prior written consent. We handle any personal information involved in the engagement in line with our privacy and data-handling practices and applicable Australian privacy law.

18. Subcontractors
We may engage subcontractors or specialist third parties (including photographers, videographers, and 3D rendering studios) to fulfil the Services. All such work remains subject to these terms.

19. No guarantee of results
We do not guarantee specific advertising results, return on investment, revenue outcomes, or platform performance metrics. Performance is subject to factors outside our control, including platform algorithm changes, market conditions, and budget levels.

20. Cancellation & termination
Either party may terminate by giving 3 business days' written notice. On termination, you must pay for all work completed up to the termination date. File handovers and account access transfers are provided only once all outstanding invoices are paid in full.

21. Liability
Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term, implied or imposed by the Australian Consumer Law or other law that cannot lawfully be excluded. To the extent we are able to limit our liability, our liability is limited — at our option — to re-supplying the relevant Services or paying the cost of having them re-supplied, and in any case will not exceed the fees paid under the relevant Quote. We are not liable for any indirect, consequential, or special loss, including loss of profit, revenue, or opportunity.

22. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (including natural disasters, outages, supplier failures, or government action). Affected obligations are suspended for the duration of the event, and timelines adjusted accordingly.

23. Dispute resolution
If a dispute arises, the parties will first attempt to resolve it in good faith by discussion. If unresolved within 30 days, the parties will attempt mediation before commencing court proceedings (except where urgent relief is needed). This clause does not prevent us from recovering unpaid invoices.

24. Assignment
You may not assign or transfer your rights or obligations under this agreement without our prior written consent. We may assign or subcontract as reasonably required to deliver the Services.

25. Notices
Notices under these terms may be given by email to the parties' usual contacts and are taken to be received on the next business day.

26. Amendments
We may amend these terms by giving 30 days' written notice. Continued engagement after that period constitutes acceptance of the revised terms. Variations to a specific Quote must be agreed in writing by both parties.

27. Governing law
This agreement is governed by the laws of Queensland, Australia, and the parties submit to the exclusive jurisdiction of the courts of Queensland.

These terms are a commercial document, not legal advice. We recommend a solicitor review before you adopt them — particularly the payment, IP, liability, and Australian Consumer Law provisions.


Last updated: August 2026