Last updated August 2026

Düo Create (Bold Trust, ABN 15 193 386 258) respects your privacy. This policy explains what personal information we collect through our website and dealings with you, how we use and protect it, and your choices. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
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What we collect
We only collect personal information we need.
Depending on how you interact with us, this may include:

- Contact details you give us — such as your name, email, phone number, and company — when you complete a form, subscribe, or email us.

​- The content of your enquiry or correspondence.

​- Technical and usage information collected automatically when you visit our site — such as your IP address, browser and device type, pages viewed, and referring pages — through cookies and analytics.
 

​How we collect it
We don't collect sensitive information through our website, and we don't knowingly collect information from children.

- Directly from you — when you fill in a form, subscribe, email, or call us.

- Automatically — through cookies and analytics tools when you use our site (see Cookies below).

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Why we use it
We use your personal information to:
- respond to your enquiry and provide our services;
- communicate with you about your project or request;
- send you marketing or updates where you've agreed to receive them (you can opt out any time);
- operate, maintain, and improve our website; and
- meet our legal and business obligations.

Cookies & analytics
Our site uses cookies and similar technologies to help it function and to understand how visitors use it. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.

Marketing & unsubscribe
If you receive marketing emails from us, every message includes an unsubscribe option, and we'll action opt-outs promptly, in line with the *Spam Act 2003*. You can also contact us to update your preferences at any time.

Who we share it with
We don't sell your personal information. We may share it with:
- Service providers who help us run our business and website — such as hosting, email, CRM, and analytics providers — under appropriate confidentiality arrangements;
- our clients, where you've engaged with us in connection with a specific client's project, consistent with that client's own privacy policy; and
- others where required or permitted by law.

Overseas disclosure
Some of our service providers may store or process data outside Australia. Where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.

How we protect it
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access — including access controls, secure systems, and staff obligations. We keep information only as long as we need it, then securely delete or de-identify it.

Accessing & correcting your information
You can ask us for a copy of the personal information we hold about you, or to correct it if it's wrong or out of date. Contact us using the details below and we'll respond within a reasonable time.

Making a complaint
If you have a concern about how we've handled your personal information, please contact us first — we'll take it seriously and aim to resolve it promptly. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Queensland Human Rights Commission (qhrc.qld.gov.au).

Third-party links
Our site may link to other websites. We're not responsible for their privacy practices — please review their policies.

Changes to this policy
We may update this policy from time to time. The current version is always on our website, with the "last updated" date above.

Contact us
Email: hi@duocreate.com
Post: `The Wharf, 123 Parkyn Parade, Mooloolaba QLD 4557